Tote bags: adding of a custom printing
Your payment can be made in the Etsy online payment system. The system is reliable and secure. The Etsy sellers don't receive any bank informations about the customers. We receive the informations about your purchase only.
I prepare your order and ship it to the address indicated by Etsy. Please check its accuracy. When the address is wrong and the parcel comes back to me, the new shipment to a new address is charged.
All shipments in France and abroad are shipped as normal mail, without tracking number. I am not responsible for Post Office delays. You can ask for a tracking number and I will charge depending on the destination.
Time before shipment: it takes 3 to 5 open days to produce your order (and much less if your items are on stock).
Once the order is shipped, delays in receiving are 48h for France and 15 open days minimum for foreign countries.
For questions, please contact me at contact(at)bambouchicparis.com.
Thank you !
The full refund of the order and shipping cost is possible within 6 hours following the order.
Partial refund :
Beyond this delay of 6 hours following the order: the order might be already processed, prepared and shipped.
After recieving the item(s), you have 14 legal days to retract and return your (your) item(s). They will be refund except for custom bags.
The sent back items shall have a tracking number.
If you encounter a problem with your order, please contact me via Etsy or contact(at)bambouchicparis.com.